> For the complete documentation index, see [llms.txt](https://docs.customiframe.com/llms.txt).
> Use it to discover all available pages before exploring further.

# Get a Refund for Custom iFrame Pro

Request a refund for Custom iFrame Pro within 14 days. Log in to CoderzStudio, open the Helpdesk, and raise a ticket. No awkward questions.


## Overview

Custom iFrame Pro includes a 14-day money-back guarantee. If the plugin is not the right fit, raise a refund request through the CoderzStudio Helpdesk and the support team processes it quickly.

Custom iFrame is a WordPress plugin by CoderzStudio that embeds 100+ external sources in Elementor and Gutenberg without writing any code.

<Callout kind="info">
  The 14-day guarantee applies from the date of purchase. Review the full [Refund Policy](https://customiframe.com/refund-policy) for all terms.
</Callout>

## How to Request a Refund

<Steps>
  <Step title="Log in to your CoderzStudio account" icon="log-in" title-type="p">
    Go to [store.coderzstudio.com](https://store.coderzstudio.com) and log in with the account used at purchase.
  </Step>
  <Step title="Open the Helpdesk" icon="headphones" title-type="p">
    Click **Helpdesk** in the top menu or from your dashboard.
  </Step>
  <Step title="Raise a refund ticket" icon="plus-circle" title-type="p">
    Click **Create a New Ticket**. In the subject or description, state that you are requesting a refund. Include your order details if possible.
  </Step>
  <Step title="Submit and wait for confirmation" icon="check-circle" title-type="p">
    Click **Submit**. The support team will process your refund as quickly as possible. Depending on your payment provider, the amount may take a few business days to appear in your account.
  </Step>
</Steps>

<Callout kind="tip">
  Before submitting, share what did not work as expected. Feedback helps the team improve the plugin, and they may also be able to resolve your issue directly.
</Callout>

If you cannot log in to your CoderzStudio account, email [contact@customiframe.com](mailto:contact@customiframe.com) and the team will help you get the refund sorted.

## FAQ

<ExpandableGroup>
  <Expandable title="How long does the refund take to process?" default-open="false">
    The support team processes refund requests as quickly as possible. Once processed, your payment provider may take a few business days to reflect the amount in your account.
  </Expandable>
  <Expandable title="What if I cannot log in to my CoderzStudio account?" default-open="false">
    Email [contact@customiframe.com](mailto:contact@customiframe.com) directly. The team will verify your purchase and process the refund without requiring a Helpdesk login.
  </Expandable>
  <Expandable title="Does the 14-day guarantee apply to all plans?" default-open="false">
    Yes. The money-back guarantee applies to the Starter, Studio, and Agency plans. Review the full [Refund Policy](https://customiframe.com/refund-policy) for complete terms.
  </Expandable>
  <Expandable title="Can I get a refund after 14 days?" default-open="false">
    The guarantee covers the first 14 days from purchase. For requests outside this window, contact the support team at [contact@customiframe.com](mailto:contact@customiframe.com) and they will review your case.
  </Expandable>
</ExpandableGroup>

---

## Also Available For

<Columns cols="2">
  <Card title="Contact Support" href="/getting-started/support" icon="headphones" horizontal={false}>
    Raise a support ticket for Pro or free version issues.
  </Card>
  <Card title="View Pricing" href="https://customiframe.com/pricing" icon="tag" horizontal={false}>
    Compare Starter, Studio, and Agency plans.
  </Card>
</Columns>

## Related Guides

- [Contact Support for Custom iFrame](/getting-started/support)
- [Set Up Custom iFrame in Elementor](/getting-started/elementor-setup)
- [Set Up Custom iFrame in Gutenberg](/getting-started/gutenberg-setup)
- [Activate Custom iFrame Pro](/getting-started/activate-pro)