> For the complete documentation index, see [llms.txt](https://docs.customiframe.com/llms.txt).
> Use it to discover all available pages before exploring further.

# Contact Support for Custom iFrame

Get help with the Custom iFrame WordPress plugin. Raise a Pro support ticket via the helpdesk or post on the WordPress.org forum for the free version.


## Overview

Custom iFrame support is available through two channels: a helpdesk for Pro users and the WordPress.org forum for free users. Custom iFrame is a WordPress plugin by CoderzStudio that embeds 100+ external sources in Elementor and Gutenberg without writing any code.

## Get Support for Custom iFrame Pro

Pro users can raise a ticket on the CoderzStudio helpdesk. Support staff respond as quickly as possible.

<Steps>
  <Step title="Log in to your CoderzStudio account" icon="log-in" title-type="p">
    Go to [store.coderzstudio.com](https://store.coderzstudio.com) and log in. Check your purchase confirmation email if you need to reset your password.
  </Step>
  <Step title="Open the Helpdesk" icon="headphones" title-type="p">
    Click **Helpdesk** in the top menu or from your dashboard.
  </Step>
  <Step title="Create a new ticket" icon="plus-circle" title-type="p">
    Click **Create a New Ticket**.
  </Step>
  <Step title="Fill in the details" icon="file-text" title-type="p">
    Include as much context as possible to get a faster resolution:

    - A short description of the issue
    - The page URL where the issue occurs (if applicable)
    - Screenshots or screen recordings (optional but helpful)
  </Step>
  <Step title="Submit the ticket" icon="send" title-type="p">
    Click **Submit**. The support team will respond as quickly as possible.
  </Step>
</Steps>

<Callout kind="info">
  Review the [Support Policy](https://customiframe.com/support-policy) for full details on response times and scope.
</Callout>

If you cannot log in to your CoderzStudio account, email [contact@customiframe.com](mailto:contact@customiframe.com) directly.

## Get Support for Custom iFrame Free

Free users can raise a support ticket on the WordPress.org support forum.

<Steps>
  <Step title="Go to the support forum" icon="message-square" title-type="p">
    Visit the [Custom iFrame plugin page](https://wordpress.org/support/plugin/custom-iframe/) on WordPress.org and click **Add topic**.
  </Step>
  <Step title="Fill in the details" icon="file-text" title-type="p">
    Include the following to get a faster response:

    - A clear description of the issue
    - The page URL where the issue occurs (if possible)
    - Screenshots or screen recordings
    - Steps to reproduce the problem
  </Step>
  <Step title="Post your topic" icon="send" title-type="p">
    Submit your topic. The Custom iFrame team checks the forum daily and responds as quickly as possible.
  </Step>
</Steps>

<Callout kind="tip">
  The more detail you include, the faster your issue gets resolved. Attach a screen recording if you can reproduce the problem.
</Callout>

## FAQ

<ExpandableGroup>
  <Expandable title="How do I access the Pro helpdesk?" default-open="false">
    Log in to [store.coderzstudio.com](https://store.coderzstudio.com) with the account you used to purchase Custom iFrame Pro. Go to **Helpdesk** and create a new ticket.
  </Expandable>
  <Expandable title="I lost my CoderzStudio login. What do I do?" default-open="false">
    Check your original purchase confirmation email for a password reset link. If that does not work, email [contact@customiframe.com](mailto:contact@customiframe.com) for help.
  </Expandable>
  <Expandable title="Can free users get direct support?" default-open="false">
    Free users post support requests on the WordPress.org forum. The team checks the forum daily. For faster responses and private support, upgrade to Custom iFrame Pro.
  </Expandable>
  <Expandable title="What is the refund policy?" default-open="false">
    Custom iFrame Pro includes a 14-day money-back guarantee. See the [refund guide](/getting-started/refund) for full details.
  </Expandable>
</ExpandableGroup>

---

## Also Available For

<Columns cols="2">
  <Card title="Get a Refund" href="/getting-started/refund" icon="refresh-cw" horizontal={false}>
    14-day money-back guarantee process for Custom iFrame Pro.
  </Card>
  <Card title="Installation Guide" href="/getting-started/installation" icon="download" horizontal={false}>
    Install and activate the Custom iFrame plugin.
  </Card>
</Columns>

## Related Guides

- [Set Up Custom iFrame in Elementor](/getting-started/elementor-setup)
- [Set Up Custom iFrame in Gutenberg](/getting-started/gutenberg-setup)
- [Get a Refund for Custom iFrame Pro](/getting-started/refund)
- [iFrame Not Showing](/troubleshooting/iframe-not-showing)
- [Embed Blocked by Browser](/troubleshooting/embed-blocked)